FAQ's
CANCELLATION AND REFUND POLICY:
For our private tours/excursions Behold Barcelona requires full payment of the total amount indicated on the final program in to confirm a booking.
Any request for a cancellation or change must be sent by email to https://www.beholdbarcelona.com/contact
Depending on the cancellation date we will apply the following refund policy:
More than four (4) weeks before the date of the tour/excursion, 100% of the payment will be refunded, except for entrance fees
Less than two (2) weeks before the date of the tour/excursion, 90% of the payment will be refunded, except for entrance fees.
From one week before the tour and once a tour/excursion has started, no refunds are available.
For Sagrada Familia tours:
More than two (2) weeks before the date of the tour/excursion, 75% of the payment will be refunded, except for entrance fees.
Two (2) weeks or less before the date of the tour/excursion, 0% of the payment will be refunded, except for entrance fees.
Being the friendly professionals that we are, if you are not able to proceed with the tour/excursion on the date originally booked, just let us know and if it’s possible we will do our best to reschedule the tour for another date. Tickets to some sites that require pre-purchase may need to be repurchased in such cases and will incur the corresponding additional cost.
Tickets for the Sagrada Familia, Park Güell, Picasso Museum and other monuments and museums are not refundable at all unless their staff decide to not allow visitors to enter. In which case, once e receive the refund the corresponding amount will be returned to you.